🎭 About Our Products

What types of costumes do you offer?
We specialize in decade-themed costumes ranging from the Roaring 1920’s through the 2000’s, plus fabulous accessories and authentic afros to complete your look. Each era is represented with period-accurate styles that will transport you through time!
Are your costumes authentic to the time periods?
Absolutely! Our costume designers meticulously research each decade to ensure historical accuracy while maintaining modern comfort and wearability. From flapper dresses to 90’s grunge, we’ve got the details right.
Do you offer costume accessories separately?
Yes! We have an extensive accessories collection that can be purchased separately to enhance any costume or create your own unique look.

📦 Shipping & Delivery

How long does shipping take?
We offer two shipping options:

Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
Free Shipping: 15-25 days after dispatch via EMS (available on orders of $50 or more)

Please note: All orders require 1-2 business days for processing before dispatch.
Do you ship internationally?
Yes! We ship worldwide from our San Jose headquarters, with the exception of some remote areas in Asia and other select locations. We’re proud to bring decades of fashion to costume enthusiasts around the globe!
What if I need my costume urgently?
For last-minute events, we recommend our Standard Shipping option. During peak seasons like Halloween or convention season, we suggest ordering earlier to ensure timely delivery. Our quick 1-2 day processing helps get your costume on its way faster!
💡 Pro Tip: Combine orders with friends to reach the $50 free shipping threshold and make your costume budget go further!

💳 Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless you qualify for free shipping on orders of $50 or more.
Do you offer price matching?
We regularly review our pricing to ensure we’re offering competitive rates for quality costumes. While we don’t have a formal price matching policy, we’re committed to providing excellent value.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. We want you to be completely satisfied with your time-traveling transformation!
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll happily cover return shipping.

🔐 Account & Technical

Do I need to create an account to order?
No! You can checkout as a guest, but creating an account lets you track orders, save favorites, and makes future shopping even faster.
I forgot my password – what should I do?
Use the “Forgot Password” link on the login page, and we’ll email you instructions to reset it securely.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email that lets you follow your costume’s journey to your door!

❓ Still Have Questions?

Our friendly customer service team is here to help make your costume experience magical from selection to delivery!

Email: [email protected]

Address: Fancy Dress Shop | 4062 Thunder Road, San Jose, US 95134

We typically respond within 24 hours during business days.

Ready to travel through time with the perfect costume?
Browse our collections from the 1920’s to 2000’s and let the transformation begin!