Hello, time-traveling fashion enthusiast! At Fancy Dress Shop, we want your costume experience to be as perfect as finding that ideal 1920’s flapper dress or 1980’s neon outfit. If your purchase doesn’t meet your decade-themed expectations, we’re here to help make it right!
Our Return Policy Timeline
Just like fashion through the decades, we believe in giving you time to make decisions. You have 15 days from the delivery date to initiate a return or exchange.
Condition Requirements
To be eligible for return or exchange, items must meet the following criteria:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
- Proof of purchase (order number) is required
Non-Returnable Items
To ensure the highest quality and hygiene standards for all our customers, the following items cannot be returned or exchanged:
- Afros and Hair Accessories – For hygiene reasons, all hairpieces and Afros are final sale
- Opened Accessories – Intimate accessories that have been removed from original packaging
- Custom or Special Order Items – Products specifically ordered for your requirements
- Sale Items – Clearly marked clearance or final sale products
How to Initiate a Return or Exchange
Follow these simple steps, just like slipping into your favorite 1970’s disco outfit:
- Contact Us – Email us at [email protected] within 15 days of delivery
- Complete the Form – Use our template below to provide all necessary details
- Wait for Approval – We’ll respond within 2 business days with return instructions
- Ship Your Return – Send the item back to us using the provided shipping label
- Receive Your Refund/Exchange – We’ll process once we receive and inspect your return
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Fancy Dress Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Date Received: [Date you received the package]
Item(s) to Return/Exchange: [Product name and description]
Reason for Return/Exchange: [Please describe the issue]
Preferred Resolution: [Refund / Exchange for (specific item)]
Additional Comments: [Any other relevant information]
Thank you for your assistance!
Best regards,
[Your Full Name]Refund Processing
Timeline: Once we receive your return, please allow:
- 5-7 business days for processing and inspection
- Additional 3-5 business days for the refund to appear in your original payment method
Refund Method: Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB) – Refunded to your card
- PayPal – Refunded to your PayPal account
Note: Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
Looking for a different size or decade style? Exchanges follow the same process as returns:
- We’ll ship your exchange item once we receive your return
- Standard shipping charges apply for exchange shipments
- If the exchange item costs more, you’ll pay the difference
- If it costs less, we’ll refund the difference
International Returns
For our global customers outside the US:
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service
- Customs fees and import duties are non-refundable
- Processing times may be slightly longer for international returns
Need Help?
Our customer service team is here to assist you with any return or exchange questions. Contact us at:
Email: [email protected]
Response Time: Within 2 business days
Mailing Address:
Fancy Dress Shop
4062 Thunder Road
San Jose, US 95134
Thank you for choosing Fancy Dress Shop for your time-traveling costume adventures! We’re committed to making every era of your shopping experience absolutely fabulous.